At NinoBello ,we endeavour to dispatch all products within 48 hours after the order has been placed and accepted by us. You will be given an indication of the expected delivery time when you place your order online.

DELIVERY TIME

This may vary depending on the delivery location and services of our logistics partner. However, we endeavour to deliver orders within 5 to 7 Business days (excludes public holidays) .

PAYMENT MODE

WE OFFER ALL PAYMENT OPTIONS -

•    Cash On Delivery (COD)

•    Debit/Credit Cards

•    Net Banking

•    Bank Transfer

•    Virtual Wallet

If pin code provided for Cash on Delivery is not in the serviceable area, any pre-paid payment mode needs to be used.

CASH ON DELIVERY

Cash on Delivery is available as a payment option in most of the pin codes we deliver to, ₹50 will be charged for COD facility.

CANCELLATION POLICY

Cancellation of orders is permitted within 24 hours of placing the order. 

EXCHANGE POLICY

At NinoBello, we are pleased to offer exchange for your purchase that is unworn, unused, undamaged and retaining the original tags, within 3 days from the date of delivery, for a different size or style. (Subject to

One of our Customer Care team members will be happy to assist you through this process. You can contact them by email at support@ninobello.com or by phone at +918822222256.

RETURNS POLICY

At NinoBello, we offer a 100% money-back guarantee if you are not satisfied with your shopping.

• If you would like to return any of the items purchased please contact our customer care team within 3 days of delivery with the following information:

• - Order number with name

• - Delivery address

• - Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item.

You may contact us via email at support@ninobello.com or call our customer care at +918822222256 from Monday to Saturday, between 9:00 AM to 6:00 PM (IST).

We will look into the issue and respond to you within 48 working hours.

products on sale can only be exchanged for a different size if thats the issue.. cannot be refunded

Please ensure that the product you return is unused, unworn and the original tags are intact.

a product once exchanged cannot be exchanged second time

1) RAISE REQUEST WITHIN THREE DAYS

You must raise a return or exchange request by emailing us at support@ninobello.com within 3 days of receiving your parcel. Based on eligibility, either your parcel must be shipped by you or a reverse pickup will be taking place within 7 days of receiving the request. 

2) REVERSE PICKUP OR SELF-COURIER 

 A. REVERSE PICK UP : We provide reverse pick up at select pin codes. In this case the parcel reaches back to us within 10-15 days owing to courier company policy. In case reverse pick-up is not done for any reason within 7 days of raising request (owing to courier company delay or any other reason) please email us at support@ninobello.com

B. SELF-COURIER : In case reverse pick up is not valid at your pin code - you would need to courier back the parcel to us. Also, in case you wish to expedite an exchange or return we recommend this option as the parcel will reach us earlier than a reverse pick-up. store credit in the form of a coupon code shall be shared with you for self-couriering parcel which can be availed on your next purchase.

Address to self courier - T-117 Aam Bagh, Mehrauli, New Delhi - 110030.

REFUNDS POLICY

Refunds are made as follows:

1. Store Credit - we give you a store credit code. You can use this credit amount when you reach the cart/payment page of the website during your next purchase with us. Store Credit will be issued only after we receive back the product and validate the return.
2. Bank Refund -

1 If the payment was made in cash then the refund is made in the form of a bank transfer.

2 If the payment is made using a credit/debit card (or any form of net banking) then the amount is credited back to the same account/card from which the payment was made.

—products on sale wont be refunded. It can only be exchanged.